vb345 Privacy Policy

1. Information We Collect

vb345 collects personal data from you in three ways: information you provide directly, information generated automatically through your use of the platform, and information received from third-party service providers such as payment processors and identity verification partners.

1.1 Information You Provide Directly

When you register an account, make a deposit, request a withdrawal, or contact our support team, you may provide us with the following categories of personal data:

Category	Examples	When Collected
Identity Data	Full legal name, date of birth, national ID number	Registration & KYC verification
Contact Data	Email address, mobile phone number	Registration
Address Data	Residential address, city, district	KYC verification
Financial Data	bKash / Nagad / Rocket account number, Visa/Mastercard last four digits	Deposit & withdrawal processing
Document Data	NID scan, passport copy, utility bill, bank statement	KYC verification
Communications Data	Support chat transcripts, email correspondence	Customer support interactions

1.2 Automatically Collected Information

When you access vb345, our servers and analytics systems automatically record certain technical information. This data is used to maintain platform security, diagnose technical issues, and improve the user experience. Automatically collected data includes:

• IP address and approximate geographic location (city/district level);
• Device type, operating system, and browser version;
• Pages visited, time spent on each page, and navigation path;
• Session start and end times;
• Referral source (how you arrived at vb345);
• Game activity logs including game titles played, bet amounts, and session duration.

1.3 Data From Third-Party Partners

We may receive supplementary information about you from third-party service providers that we engage to assist with identity verification, fraud prevention, and payment processing. For example, our payment partners (bKash, Nagad, Rocket, Upay) may confirm whether a mobile money account is registered in the name you have provided to us. This data is used solely for the purposes of verifying your identity and preventing financial fraud.

2. How We Use Your Data

vb345 processes your personal data only where we have a lawful basis for doing so. The following table sets out the purposes for which we use your data and the legal basis that applies to each purpose.

Purpose	Data Used	Legal Basis
Account creation and management	Identity, Contact	Contractual necessity
Processing deposits and withdrawals	Financial, Identity	Contractual necessity
Identity verification (KYC)	Identity, Address, Document	Legal obligation
Fraud detection and prevention	All categories	Legitimate interest
Customer support	Identity, Communications	Contractual necessity
Responsible gaming monitoring	Game activity, Financial	Legal obligation & legitimate interest
Platform analytics and improvement	Technical, Game activity	Legitimate interest
Promotional communications	Contact	Consent (opt-in only)

3. Data Sharing & Disclosure

vb345 does not sell your personal data to any third party. We may share your data with carefully selected third parties only where necessary to operate the platform and only under strict contractual obligations of confidentiality. Categories of recipients include:

3.1 Payment Service Providers

To process your deposits and withdrawals, we share the minimum necessary financial data with our payment partners, including bKash, Nagad, Rocket, and Upay. These providers operate their own privacy policies and are responsible for data they hold independently. We share only what is needed to complete your requested transaction.

3.2 Identity Verification Partners

Where required for KYC compliance, we may share your identity documents and personal details with third-party verification service providers. These providers are bound by strict data processing agreements and may not use your data for any purpose other than completing the verification check requested by vb345.

3.3 Technology and Infrastructure Providers

We use cloud hosting and infrastructure providers to operate the vb345 platform. These providers may store or process your data on our behalf. All such providers are selected for their commitment to data security and are contracted to process your data only in accordance with our instructions.

3.4 Legal and Regulatory Disclosure

We may disclose your personal data to law enforcement agencies, courts, or regulatory authorities if we are legally required to do so, or if we believe in good faith that such disclosure is necessary to prevent fraud, protect the safety of any person, or enforce our Terms & Conditions.

4. Cookies & Tracking Technologies

vb345 uses cookies and similar tracking technologies to ensure the platform functions correctly, to maintain your login session, and to gather anonymised analytics data that helps us improve the platform experience for all players in Bangladesh.

4.1 Types of Cookies We Use

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in, security tokens that protect against cross-site request forgery, and cookies that store your language and regional preferences. You cannot opt out of essential cookies without also losing access to the platform.
• Analytics Cookies: Used to collect anonymised data about how users navigate the platform. This helps us identify pages that are slow, features that are underused, and navigation paths that cause confusion. Analytics data is aggregated and cannot be used to identify you individually.
• Preference Cookies: Remember settings you have chosen, such as your notification preferences or recently played games, so that you do not need to re-enter them each visit.

4.2 Managing Cookies

You may manage or disable non-essential cookies through your browser settings. Most modern browsers allow you to block all cookies, block third-party cookies only, or delete cookies on a schedule. Please note that disabling essential cookies will affect the functionality of the vb345 platform and may prevent you from logging in or completing transactions. Instructions for managing cookies are available in the help documentation of your browser.

5. Data Retention & Storage

vb345 retains your personal data for as long as your account remains active and for a defined period after account closure, as required by applicable law and our operational needs.

5.1 Retention Periods

• Account and identity data: Retained for the lifetime of your account and for a minimum of 5 years following account closure, in line with financial record-keeping obligations.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction to satisfy financial and anti-money-laundering compliance requirements.
• KYC documents: Retained for the duration required by applicable regulatory guidance, typically 5 years from the date of verification.
• Support correspondence: Retained for 2 years from the date of the last message in any support ticket, unless the correspondence relates to an ongoing dispute.
• Analytics and technical logs: Typically retained for 13 months in aggregated form, after which they are deleted or permanently anonymised.

5.2 Data Storage Location

Your personal data is stored on secure cloud infrastructure. All storage facilities used by vb345 are protected by industry-standard physical and digital security measures, including access controls, encryption at rest, and regular security audits. Where data is processed outside Bangladesh, we ensure that equivalent data protection standards are contractually in place.

6. Your Privacy Rights

As a player using the vb345 platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Rights Request".

• Right of Access: You may request a copy of the personal data we hold about you, together with information about how it is being used.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct it.
• Right to Erasure: You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal obligations that require its retention.
• Right to Restrict Processing: In certain circumstances, you may request that we limit our use of your data while a dispute or review is in progress.
• Right to Data Portability: You may request that we provide your personal data in a structured, machine-readable format so that you may transfer it to another service provider.
• Right to Object: You may object to our processing of your data for marketing purposes at any time. You may also object to processing based on legitimate interest, though this right is not absolute.
• Right to Withdraw Consent: Where we are processing your data based on your consent (e.g., promotional communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before withdrawal.

We aim to respond to all privacy rights requests within 30 days. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

7. Data Security Measures

vb345 takes the security of your personal data seriously. We implement a layered security framework designed to protect your information from unauthorised access, disclosure, alteration, and destruction.

7.1 Technical Measures

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers;
• Encryption at rest for all stored personal data and financial records;
• Multi-factor authentication requirements for administrative access to systems holding personal data;
• Automated intrusion detection systems that monitor for unusual access patterns;
• Regular vulnerability assessments and penetration testing by qualified security professionals;
• Firewalls, DDoS protection, and network segmentation to isolate sensitive data systems.

7.2 Organisational Measures

• Access to personal data is restricted to authorised personnel on a strict need-to-know basis;
• All staff with access to personal data receive regular data protection and security training;
• Data processing agreements are in place with all third-party providers who handle personal data on our behalf;
• A documented incident response procedure is in place to address any data breach promptly and effectively.

8. Policy Updates & Contact

vb345 reserves the right to update this Privacy Policy at any time. When we make changes, we will revise the "Last updated" date at the top of this document. Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — we will notify registered players by email or via a prominent notice on the platform at least 14 days before the changes take effect.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. Your continued use of the vb345 platform following the publication of any updated Privacy Policy constitutes your acceptance of the revised terms.

8.1 Contact Information

If you have any questions, concerns, or complaints about this Privacy Policy or about the way vb345 handles your personal data, please contact our support team using the details below. We aim to resolve all privacy-related enquiries promptly and transparently.

• Email: [email protected] (plain text — not a clickable link)
• Subject line for privacy matters: "Privacy Policy Enquiry" or "Privacy Rights Request"
• Response time: Within 1–2 business days (Bangladesh Standard Time, UTC+6)

For account-related issues including login problems, deposit queries, or withdrawal requests, please also use the same email address and our support team will direct your enquiry to the appropriate department.