Play Smart.
Stay in Control with vb345

1. Age Restriction Policy

vb345 operates a strict 18+ age policy. No person under the age of 18 may register an account, make a deposit, or participate in any gambling activity on this platform. This is not merely a policy preference — it is a firm ethical and legal obligation that vb345 enforces at every stage of the player journey.

During the account registration process, all applicants are required to confirm that they are 18 years of age or older. This confirmation is a binding declaration. Where our team has reasonable grounds to suspect that a player may be underage, we reserve the right to request official identity verification documents — including a national identity card (NID), passport, or birth certificate — before allowing any account activity to proceed.

If verification confirms that a player is under 18, their account will be permanently closed, all deposits will be refunded, and any winnings will be forfeited without exception. vb345 takes underage gambling extremely seriously and will not knowingly facilitate gambling by any person who has not reached the minimum legal age.

2. Signs of Problem Gambling

Problem gambling develops gradually and can be difficult to recognise from the inside. One of the most effective ways to protect yourself is to stay aware of the warning signs and act early if any of them apply to your gaming behaviour. The following are recognised indicators that gambling may be moving from entertainment into something more serious.

• You find yourself thinking about gambling when you are not playing, or planning your next session during daily activities.
• You are spending more money on gambling than you originally intended, or more than you can comfortably afford.
• You have tried to cut down or stop gambling but found it difficult or impossible to do so.
• You borrow money, sell possessions, or neglect bills and essential expenses in order to fund gambling.
• You chase losses — continuing to play in an attempt to recover money that has already been lost.
• You feel irritable, anxious, or depressed when you are not gambling, or after a losing session.
• You hide your gambling activity from family members, friends, or colleagues.
• Gambling is negatively affecting your work performance, personal relationships, or physical health.
• You feel the need to increase your bets to get the same level of excitement from gambling.
• You use gambling as a way to escape stress, anxiety, or difficult personal circumstances.

If two or more of the above statements describe your current relationship with gambling, we encourage you to take a step back and make use of the tools described on this page. Reaching out to our support team is always an option — there is no judgement, and all conversations are treated with complete confidentiality.

3. Deposit & Spending Limits

One of the most practical tools available to vb345 players is the ability to set firm limits on how much money enters your account over a given period. Deposit limits are designed to prevent impulsive overspending and give you a clear, pre-agreed boundary before you begin a gaming session.

3.1 How to Set a Deposit Limit

You can configure or adjust your deposit limits at any time from your account settings page after logging in. Simply select the limit type (daily, weekly, or monthly), enter your preferred maximum amount in BDT, and confirm the change. The limit takes effect immediately.

3.2 Adjusting or Removing a Limit

Reducing an existing deposit limit takes effect immediately upon confirmation. However, increasing a deposit limit or removing one entirely is subject to a mandatory 7-day cooling-off period. This delay is intentional — it ensures that decisions made in the heat of a losing session do not result in immediate access to higher deposits. The increase will not be applied until the 7-day period has elapsed, even if you change your mind during that time.

3.3 Loss Limits

In addition to deposit controls, vb345 allows players to set net loss thresholds. Once your losses in a defined period reach your chosen limit, vb345 will suspend further wagering. As with deposit limits, reducing a loss limit takes effect immediately while increasing one requires the 7-day cooling-off period.

4. Time-Out & Cooling-Off

A time-out is a temporary suspension of your vb345 account. It is designed for players who feel they need a short break from gambling but do not wish to permanently close their account. During a time-out, you will not be able to log in, place bets, or make deposits. Your account balance, transaction history, and personal data will remain intact and accessible once the time-out period concludes.

4.1 Available Time-Out Durations

• 24-Hour Time-Out: Account suspended for one full day from the moment of activation.
• 7-Day Time-Out: Account suspended for one full week.
• 30-Day Time-Out: Account suspended for one full calendar month.
• Custom Duration: Contact our support team to request a cooling-off period of a specific length not listed above.

4.2 Activating a Time-Out

Time-outs can be activated from your account settings at any time, or by contacting our support team directly via email at [email protected]. Once a time-out is active, it cannot be reversed or cancelled before the chosen period has elapsed — this is a deliberate design feature to protect players from impulsive reinstatement.

4.3 Marketing During a Time-Out

While your time-out is active, vb345 will pause all promotional and marketing communications to your registered email address and phone number. You will not receive bonus offers, deposit incentives, or any other communications designed to encourage you to return to the platform before your time-out ends.

5. Self-Exclusion Programme

Self-exclusion is the most comprehensive account restriction available on the vb345 platform. It is intended for players who believe their gambling is causing significant harm and who wish to prevent themselves from accessing the platform for an extended period. vb345 takes self-exclusion requests with the utmost seriousness and processes them as a matter of priority.

5.1 How Self-Exclusion Works

When a self-exclusion is applied to your account, the following actions take place immediately:

• Your account is closed and all login access is revoked;
• You are removed from all marketing and promotional mailing lists;
• Any pending bonus offers or free bet credits are cancelled;
• Your account balance will be processed for withdrawal to your registered payment method (bKash, Nagad, Rocket, etc.) within the standard processing window;
• You will not be permitted to open a new account on the vb345 platform for the duration of your exclusion period.

5.2 Exclusion Durations

• 6 Months: Minimum self-exclusion period. Account may be reactivated upon written request after 6 months, subject to a mandatory review.
• 1 Year: Standard extended exclusion.
• 3 Years: Long-term exclusion for players who need a more substantial break.
• Permanent: Indefinite closure. A permanently excluded account cannot be reactivated under any circumstances. This option is irreversible.

5.3 How to Request Self-Exclusion

To initiate self-exclusion, contact our responsible gaming team at [email protected] with the subject line "Self-Exclusion Request". Please include your registered username and your preferred exclusion duration. Our team will process your request within 24 hours and will send a written confirmation once the exclusion is in place.

6. Self-Assessment Tool

Not sure whether your gaming habits are cause for concern? The questions below are based on widely recognised responsible gambling screening frameworks. Read each question honestly and reflect on whether it has applied to you in the past 12 months. This tool is for personal reflection only — your answers are not recorded by vb345.

7. Support & Help Resources

vb345 is committed to connecting players with the help they need. If you feel that gambling is becoming a problem for you or someone you care about, please do not hesitate to reach out. Speaking to someone early — before difficulties escalate — makes recovery significantly more achievable.

7.1 Contact vb345 Support

Our responsible gaming support team is available 24 hours a day, 7 days a week. All communications related to responsible gaming are treated with complete confidentiality. Our team will never share your responsible gaming conversations with other departments or use them in a way that is not in your interest.

• Email: [email protected] — use the subject line "Responsible Gaming Support"
• Response time: Within 1 hour for responsible gaming matters (Bangladesh Standard Time, UTC+6)

7.2 Steps to Take Right Now

8. Our Commitment to Players

Responsible gaming is not a box-ticking exercise at vb345 — it is a core operational principle. We invest in responsible gaming infrastructure, staff training, and player communications because we genuinely believe that a sustainable, ethical gaming business can only be built on a foundation of player welfare.

Our platform is designed so that responsible gaming tools are easy to find, easy to use, and impossible to accidentally bypass. Limits are enforced at the system level, not merely on the surface of the interface. When a player requests self-exclusion, that request is actioned within hours, not days.

We also monitor account activity for behavioural patterns that may indicate problem gambling. Our team may proactively reach out to players who show signs of concerning behaviour — such as significant increases in deposit frequency, extended late-night sessions, or rapid escalation of bet sizes. These outreach communications are not commercial in nature; they are genuine welfare checks.

vb345 is committed to continuous improvement in this area. We review our responsible gaming policies regularly, benchmark against industry best practices, and welcome feedback from players and stakeholders on how we can do better. If you have a suggestion for how vb345 can improve its responsible gaming programme, please share it with us at [email protected].

Remember: gambling at vb345 should be enjoyable. The moment it stops being fun, our tools are here to help you step back. Please use them — that is exactly what they are for.